Practical Guide to Justice (ongoing)

Problem identified

Citizens and businesses find it difficult to identify the most appropriate Justice services for each situation.

Solution found

  • Development of an advanced language model with machine learning, which informs citizens and businesses about the tools and services that Justice provides to respond to their needs;
  • Without replacing representatives’ competences, the Practical Guide to Justice aims to clarify and follow up, in a reliably, transparent, simple, and intuitive way;
  • It will be trained from information already made available by the various Justice bodies. Its objective will not be to create information, but rather to make available, in a natural conversation, the necessary information to answer the user’s questions. Whether it is a short or long conversation, the Practical Guide to Justice will be able to understand the user’s needs and doubts, without, however, having the need to keep any personal information from the user;
  • The first version of this guide will focus on the matters of marriage and divorce.

Next steps

To progressively increase the scope of the information provided, so that it can cover the services provided by the judicial system, alternative means of dispute resolution and registers.


  • It is available at any time and in any place, on a computer or in app format, saving time and costs;
  • Improving access to Justice information and services.

Promoters and Partners